Shipping Information
Effective Date: June 16, 2026
Free Shipping
We offer free standard shipping on all orders over £50. Because your pet deserves the best — and so does your wallet.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 2:00 PM GMT may be processed the following business day.
Shipping Methods & Delivery Times
UK Standard Shipping: 3–5 business days — Free on orders over £50, otherwise £4.99
UK Express Shipping: 1–2 business days — £9.99
UK Next Day Delivery: Order before 12:00 PM GMT — £12.99
Worldwide Shipping: 3–7 business days — rates calculated at checkout
Delivery times are estimates and may vary depending on your location and carrier delays.
Where We Ship
We ship worldwide! Whether you're in the UK or across the globe, we'll get your pet's goodies to your door. International shipping typically takes 3–7 business days.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to monitor your delivery in real time. If you haven't received tracking information within 3 business days, please contact us at jamesfrank2001@gmail.com.
Shipping Issues
If your order arrives damaged, is missing items, or hasn't arrived within the expected timeframe, please reach out to us right away at jamesfrank2001@gmail.com. We'll sort it out — no runaround, no bots, just real people who care.
P.O. Boxes & Special Addresses
We can ship to P.O. boxes using standard shipping only. Express and next-day options require a physical street address.
Contact Us
For any shipping questions, drop us a line at jamesfrank2001@gmail.com. We're always happy to help.