Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 3–5 business days within the UK. Worldwide shipping takes 3–7 business days. Express shipping arrives in 1–2 business days (UK only), and next-day delivery is available for orders placed before 12:00 PM GMT (UK only). Check our Shipping Info page for full details.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over £50.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. If you haven't received it within 3 business days of ordering, please email us at jamesfrank2001@gmail.com.
Do you ship internationally?
Yes! We ship worldwide. International delivery typically takes 3–7 business days depending on your location.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. For full details, visit our Returns & Refunds page.
How do I start a return?
Email us at jamesfrank2001@gmail.com with your order number, the item(s) you'd like to return, and the reason. We'll get back to you within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.
Products
Are your products safe for my pet?
Absolutely. Every item is personally tested by our team and their pets. We check every material, every dye, every stitching. If it's not safe for a pet to chew on, we don't sell it.
How do you choose your products?
We source every product ourselves, test it on our own pets (Max the retriever and Luna the cat), and only stock things we'd actually buy. No junk, no fillers.
Do you sell food or treats?
Yes, we stock a curated range of treats and supplements. Please note that perishable goods like pet food and treats are non-returnable.
Account & Contact
How do I contact you?
You can reach us at jamesfrank2001@gmail.com. No bots, no runaround — you'll talk to real people who actually own pets and know what they're talking about.
Do I need an account to order?
Nope! You can check out as a guest. But creating an account lets you track orders and save your details for faster checkout next time.