Contact Us
We're real people, not bots — and we'd love to hear from you.
Get in Touch
Whether you have a question about an order, need help choosing the right product for your pet, or just want to share a cute photo of your fur baby, we're here for it.
Email: jamesfrank2001@gmail.com
Response Time: We typically respond within 1–2 business days (Monday–Friday)
Before You Reach Out
You might find your answer faster on one of these pages:
- Shipping Info — Delivery times, costs, and tracking
- Returns & Refunds — Our return policy and how to start a return
- FAQ — Common questions about orders, products, and more
Order Issues
If your order arrived damaged, is missing items, or hasn't shown up, please include your order number and any relevant photos in your email. It helps us sort things out faster.
Business Enquiries
Interested in partnering with Furcast or have a wholesale enquiry? Drop us a line at the email above with "Partnership" in the subject line.
We're pet parents first, business owners second — and we treat every customer the way we'd want to be treated. Talk soon!